It's one person answering — me. No support desk, no ticket number, no bot. If something isn't working I'd rather sort it out than have you give up on it.
Tell me what's going on and I'll come back to you. If something isn't working, mention what device you're on and paste your ConsultKit link in — I can usually spot the problem from that alone.
Messages come straight to my inbox, not a support queue. If you've already had an email from me, replying to it works just as well.
Consult tips, funnel breakdowns and whatever I'm building next.
Run the demo first — it's the whole tool, no signup, and it answers most questions faster than I can.
SEE CONSULTKITThese four cover most of what lands in my inbox. Worth thirty seconds — you'll probably be sorted before I've even read your message.
Nothing is stored on my end, which is why there's no account to log into — and it's also why I can't look it up for you. Go back to the setup page, fill the form in again with the same details, and generate a new one. Takes about two minutes. Use the Email to myself button this time so it's sitting in your inbox.
Nine times out of ten it's Safari. On an iPhone or iPad the link has to be opened in Safari itself — Chrome on iOS can't add things to the home screen, so the option simply won't appear no matter how far you scroll. The install guide walks through every step with the buttons named and where they physically are on screen.
Your rates live inside your link, so changing them means generating a new one. Redo setup with the new numbers, add the new link to your home screen, then delete the old icon. It's free and there's no limit on how often you do it. Same goes for changing your colours, your business name, or what's included.
If you're seeing “Your Fitness Business” and prices you didn't set, your link got cut short somewhere in transit — usually when it was pasted into something that shortens long addresses. Generate a fresh one and use the Email to myself button rather than copying it by hand.